Privacy Policy
Effective Date: May 19, 2025
This website is owned and operated by OutForce and will be referred to as “we,” “our,” or “us” in this Internet Privacy Policy. By using this website (www.outforcebpo.com), you agree to the practices outlined in this Privacy Policy.
This Privacy Policy outlines how we collect, use, and safeguard personal information submitted to us through your use of this site. We reserve the right to modify this policy at any time, and we encourage you to review it periodically to stay informed.
1. Commitment to Your Privacy
We recognize the importance of protecting the privacy of information collected about visitors to our site—especially information that identifies you personally. OutForce is committed to protecting your data in compliance with applicable privacy laws in Australia, the Philippines, and internationally (including the GDPR where applicable).
2. Personal Information We Collect
Personal information is only collected when knowingly and voluntarily submitted by you—for example, when you:
- Complete a contact or inquiry form
- Apply for a job or express interest in outsourcing services
- Subscribe to updates or newsletters
- Communicate directly with us via email or our website
The personal information we collect may include your name, company, email address, phone number, and any other details you choose to provide.
3. How We Use Your Information
We use your personal information for the purpose for which it was submitted and for related secondary purposes, including to:
- Respond to inquiries or service requests
- Process job applications
- Deliver updates and relevant content
- Improve our website and user experience
- Analyze trends and user behavior
We may also retain correspondence (such as emails or form submissions) for record-keeping, training, and quality assurance.
4. Email & SMS Marketing
By submitting your information through any form on our site, you consent to receive communications from OutForce, including emails related to the resource you requested and occasional updates, promotions, or service announcements. You may opt out at any time via the unsubscribe link in our emails or by contacting us directly.
If you provide your phone number, you also consent to receive SMS communications related to your inquiry. Message and data rates may apply. You can opt out at any time by replying STOP.
5. Third-Party Sharing
We may share your personal information with trusted third-party service providers, including email marketing platforms, analytics providers, and CRM systems, for the purpose of operating our business, improving user experience, and delivering requested content. These providers are contractually obligated to protect your information and only use it for authorized purposes.
6. Disclosure of Personal Information
We do not sell your personal data. Your information will only be shared:
- With trusted third parties who help us operate this website or deliver services (e.g. CRM, web hosting, analytics tools)
- If legally required or in good faith to prevent fraud, abuse, or harm
- To fulfill your request for services (e.g. a recruitment partner)
In each case, we ensure all third parties are required to maintain the confidentiality and security of your information.
7. Data Security
We take reasonable steps to protect your information using secure systems and protocols. OutForce operates under ISO27001-certified data protection practices and regularly reviews its technology stack to safeguard your data.
Despite this, no internet data transmission is ever completely secure. While we strive to protect your information, we cannot guarantee total security.
8. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, personalize content, and analyze site traffic. Most web browsers accept cookies by default, but you can manage or disable them through your browser settings.
Note: Some website features may not function properly without cookies enabled.
9. Microsoft Clarity, Google Analytics & Search Console
We use Microsoft Clarity, Google Analytics, and Google Search Console to better understand user behavior and improve our website. These tools collect information such as your device, browser type, geographic region, pages visited, time spent on pages, interactions (such as scrolls or clicks), and referring websites.
Microsoft Clarity may also record session replays, heatmaps, and anonymized click tracking. This data is collected via cookies and other tracking technologies and is used strictly for improving user experience and performance.
You can learn more about Microsoft Clarity here, and view the Microsoft Privacy Statement.
To learn more about how Google uses data, visit https://policies.google.com/technologies/partner-sites.
10. Access and Accuracy
We make every effort to ensure the personal information we hold is accurate, complete, and up to date. If you believe that your personal data is incorrect or needs to be updated, please contact us so we can promptly correct it.
11. Links to External Sites
Our site may contain links to third-party websites. These links are provided for your convenience, but we are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before submitting any personal information.
12. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the information we hold about you
- Ask us to correct or delete your data
- Opt out of receiving future communications
Depending on your location, you may have the right to access, update, or delete your personal information. You may also object to or restrict certain types of processing, including marketing communications.
To make such a request, email us at info@outforce.com.ph.
13. Data Retention Policy
We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we securely delete or anonymize it.
14. Contact Us
If you have any concerns, questions, or complaints about this Privacy Policy or how your personal data is handled, please contact us:
📧 info@outforce.com.ph
🌐 www.outforcebpo.com
15. Further Privacy Information
For more on privacy laws in Australia, you may visit the Office of the Australian Information Commissioner.