FAQs

OutForce is a leading Business Process Outsourcing (BPO) company founded in 2018, providing offshore staffing solutions from the Philippines. We specialize in industries like IT, Finance, Logistics, eCommerce, Healthcare, Legal, and more. Our services include customer support, back-office operations, software development, financial services, and specialized industry solutions. With 750+ highly skilled professionals and cutting-edge AI-driven recruitment, we ensure top-tier service for our global clients.

  • none

OutForce offers more than just outsourcing—we build long-term partnerships with our clients. Here’s why businesses choose us:

  • Cost Savings – Up to 75% reduction in labor and operational costs.
  • Scalability – Flexible staffing solutions with no lock-in contracts.
  • Technology-Driven – AI and Robotic Process Automation (RPA) to enhance efficiency.
  • High Employee Retention – Over 95% retention rate ensures team continuity.
  • Compliance & Security – Certified with ISO9001 & ISO27001 for data security and quality.
  • 24/7 Global Support – We operate around the clock to meet your business needs.

The Philippines is one of the world’s top BPO hubs due to its skilled, English-proficient workforce, cost-efficient labor market, government support, and strong cultural alignment with Western businesses. The country also offers:

  • A deep talent pool across industries.
  • Time zone advantages for 24/7 operations.
  • Strong government incentives and tax benefits.
  • Specialization in high-value services like IT, Finance, Legal, and Healthcare BPO.

We combine AI-driven candidate screening with human expertise to ensure we match the best professionals to your business. Our skills-based hiring process filters applicants efficiently, assessing technical skills before human interviews. This results in highly qualified hires who are ready to deliver from day one.

  • none

On average, companies save 50-75% compared to hiring locally. Savings come from lower wages, reduced overhead costs, and efficient workforce management. Our transparent pricing model ensures you only pay for the employee’s salary plus our service fee—no hidden costs.

  • none

No. Unlike many BPO providers, OutForce offers flexible contracts with no long-term commitments. You can scale up or down as your business needs change, ensuring maximum agility.

  • none

OutForce has expertise in multiple industries, including:

  • IT & Software Development
  • Finance & Accounting
  • Logistics & Supply Chain
  • eCommerce & Digital Retail
  • Legal & Compliance
  • Healthcare & Medical Services
  • Customer Support & Contact Centers
  • Marketing & Creative Services
  • Administrative & Back-Office Support

We take security seriously. OutForce is ISO27001-certified, meaning we follow global best practices for data protection and cybersecurity. Our IT security measures include:

  • End-to-end encryption for sensitive data.
  • Secure office facilities with biometric access.
  • Regular compliance audits and security training for staff.

Yes! Our team operates round the clock to match your business hours. Whether you need customer support, IT assistance, or back-office operations, we can provide continuous service across different time zones.

  • none

OutForce keeps pricing simple and transparent, ensuring complete visibility into costs. You only pay for the employee’s salary and a fixed service fee—no hidden charges or surprises.

  • Employee Costs – Covers salaries, government-mandated benefits, taxes, and compliance-related expenses.
  • OutForce Fee – Includes recruitment, HR management, payroll processing, compliance oversight, and ongoing support.

OutForce has a fast and efficient recruitment process, allowing us to source and onboard new hires within days or weeks, depending on your requirements. We handle everything—from talent acquisition to training—to ensure a smooth transition.

  • none

OutForce leverages AI and Robotic Process Automation (RPA) to improve efficiency and streamline operations.

  • Smart recruitment screening – AI-powered tools assess skills before human evaluation.
  • Process automation – Reduces manual tasks and enhances workflow efficiency.
  • Data-driven insights – Optimizes decision-making and improves customer experience.

Getting started with OutForce is a simple, structured process designed for a smooth transition.

  • Consultation – Discuss your outsourcing needs with our experts.
  • Talent Matching – We find the right professionals based on your requirements.
  • Onboarding & Training – Your remote team is set up and trained.
  • Operations & Support – We manage performance, compliance, and ongoing improvements.