Scale Smarter with Healthcare BPO Solutions
Amazon One Medical Healthcare BPO Solutions with OutForce
By sourcing top-tier accounting and procurement talent offshore, OutForce’s healthcare BPO solutions helped Amazon One Medical reduce costs, improve retention, and build a stronger foundation for growth.
“We’ve had a great experience working with OutForce BPO in Manila over the past few years. They’ve been instrumental in helping us build a strong team by sourcing top-tier professionals in Accounting and Procurement who are not only highly skilled but also a great cultural fit. OutForce has provided helpful advice on keeping team members engaged and reducing turnover, which has made a real difference as we’ve scaled. Their responsiveness and commitment to client service set them apart. OutForce has truly become a trusted partner.”
— Michelle Marbella, Amazon One Medical
Background
Amazon One Medical backed by Amazon is a membership-based primary care provider that blends digital innovation with in-person care. As membership expanded nationwide the company faced growing pressure to scale finance and procurement functions while controlling costs and reducing turnover. To meet this demand Amazon One Medical partnered with OutForce to implement tailored healthcare BPO solutions that delivered efficiency and scalability without sacrificing quality.
Rapid growth demanded a smarter way to scale operations.
The Challenges
Expanding into new markets created rising transaction volumes, complex reporting requirements, and heavy pressure on U.S. teams. Building everything in-house became costly and unsustainable so Amazon One Medical needed a trusted healthcare outsourcing partner. They required specialized talent who could integrate seamlessly into systems like Coupa and NetSuite while providing consistent support and reducing the burden on internal teams.
The challenge was balancing cost quality and cultural fit at scale.
The Results
Through OutForce’s support Amazon One Medical unlocked measurable improvements across finance and procurement operations using proven healthcare BPO services.
- Reduced AP Processing Time – Automated and standardized workflows dramatically cut invoice handling
- Real-Time Procurement Support – Faster PO creation vendor onboarding and compliance enabled US teams to focus on strategy
- Faster and More Accurate Month-End Close – Improved reconciliation and reporting quality accelerated financial timelines
- Significant Cost Savings and Flexibility – Offshore staffing delivered major cost efficiencies and agile scalability
- Reliable Backup for US Teams – Dependable offshore coverage reduced burnout and ensured continuity
Why It Worked
The partnership succeeded because OutForce built a team that integrated seamlessly with Amazon One Medical’s platforms culture and long-term goals. By focusing on healthcare BPO solutions that combined technical expertise with cultural alignment OutForce delivered sustainable results.
- Specialized Talent – Every team member was chosen for platform expertise and cultural alignment
- Seamless Integration – Offshore staff operated as a natural extension of in-house accounting and procurement teams
- Relentless Quality Focus – SLAs QA checks and ongoing training maintained consistency and reliability
- Continuous Improvement – Regular feedback and quick issue resolution ensured sustained performance
- High Engagement – Strong culture communication and professional development minimized turnover
Proven Results in Healthcare Outsourcing
Why Choose Us
Amazon One Medical partnered with OutForce because they needed more than just cost savings — they wanted a BPO partner who could integrate seamlessly into their systems and culture while scaling quickly.
- Offshore finance and procurement talent tailored to their needs
- Integration with Coupa, NetSuite, and internal platforms
- Alignment with U.S. time zones for live collaboration
- Strong cultural fit to work smoothly with in-house teams
Healthcare providers often face similar challenges to Amazon One Medical — managing growth without overwhelming internal teams. OutForce helps organizations address these pain points.
- Rising transaction volumes and complex financial workflows
- Turnover that disrupts operations and increases costs
- Pressure to meet compliance and reporting deadlines
- The need to scale support functions without ballooning overhead
Working with OutForce delivers measurable outcomes that go beyond cost savings, giving healthcare firms the bandwidth to focus on patient care and strategy.
- Faster and more accurate financial reporting
- Automated processes that reduce invoice and AP bottlenecks
- Real-time procurement support for vendor management
- Reliable offshore coverage to reduce burnout for U.S. teams
- Significant cost savings with flexible scaling options
Quality and compliance are central to how OutForce operates, especially for healthcare organizations that manage sensitive data. Our teams are trained, monitored, and equipped to meet the highest standards.
- HIPAA-ready processes and secure workflows
- SLAs and QA checks to ensure consistency
- Ongoing training tailored to client platforms and policies
- Transparent reporting and proactive communication
Speed matters in healthcare operations, and OutForce can ramp up support in weeks — not months — depending on the size and scope of the requirement.
- Initial teams deployed in as little as 2–4 weeks
- Flexible ramp-up schedules based on urgency
- Offshore professionals aligned with U.S. time zones from day one
- Option to start small and scale as demand increases
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